NEED HELP?

I would like to order a STMPD bracelet, how does this work?
You can find all our bracelets in our online shop and order them directly online:
- Personalised bracelets; choose the colour (silver, gold or rose gold), the font (classic or playful) and the text on the bracelet (max 20 characters). You can also let us know if it is a present and leave a text for the present card (max 100 characters). 
- Coordinates bracelets; choose an address or location (e.g. Manly Beach). We will translate it into coordinates. You can also let us know if it is a present and leave a text for the present card (max 100 characters).
- Limited Edition; choose the colour (silver, gold or rose gold), let us know if it is a present and leave a text for the present card (max 100 characters). 
Add your bracelet to the cart, complete your email and shipping address on the checkout page and pay with PayPal, Visa, MasterCard or Amex. Once payment has been approved and received by STMPD, we will start making your bracelet.

When will I receive my bracelet?
After receiving your payment, your STMPD bracelet will be handmade in Sydney. We will ship as soon as possible, within 10 working days.

What about the shipping fees?
We offer free shipping worldwide!

How will the bracelet be shipped to my address?
Your bracelet will be shipped in a specially designed STMPD gift bag. This will be shipped by Australia Post in a padded envelope.

Can I still modify my bracelet after placing my order?
Once an order is placed, please be advised that any modifications to the order (such as a change in colour, font or text) must be made within 24 hours of placing the order. Please make those requests in writing to contact@stmpshop.com.

What about returns?
We put a great deal of effort into every detail of our bracelets. We want you to love our bracelets as much as we do. If you have problems with a purchase, please contact us at contact@stmpdshop.com.
Unfortunately we are unable to accept returns or exchange personalised bracelets, unless we have made a mistake. In that case we will happily replace your bracelet. Please double check your design before placing your order.

Can I send a bracelet as a present?
Yes! On the product page you will be asked if the bracelet is a present. After ticking the ‘yes’ box you can leave a gift message (max 100 characters including spaces) that we will put on a card. We deliver all our bracelets in a gift bag. Make sure to enter the correct shipping address during check out.

What materials are used for the 3 different colours of bracelets?
For the gold coloured bracelets we use brass, for the silver coloured aluminium and for the rose gold coloured copper.

How many signs can I put in the design for my bracelet?
There is room for 20 characters. This includes letters, numbers, punctuation, symbols and spaces.

Which symbols can I choose to put on my bracelet?
The symbols you can choose for your STMPD bracelet are shown on the product page below the text field. Simply click on the icon for the symbol you want and the symbol will show up in the text field. You can also have a look on our ‘Get Inspired’ page to see what the symbols look like on the bracelets.

Will the bracelet fit on my wrist?
The bracelet is one-size-fits-all. You can easily make it bigger or smaller by carefully adjusting both ends.

Why are not all signs perfectly aligned?
Every sign will be stamped in your bracelet by hand, which will cause some minor differences in alignment. This makes every bracelet unique!

Are the bracelets free of nickel and lead?
All STMPD bracelets are free of nickel and lead. An allergic reaction can be caused because we’re not using precious metals (we use brass, copper and aluminium), keep this in mind.

Do you sell stainless steel bracelets as well?
Stainless steel and even surgical grade stainless steel contain nickel, so we decided to go with aluminium, which does not contain any nickel and is extremely lightweight so very comfortable to wear.

My rose golden bracelet turned darker in colour, how can I make it shine again?
The rose golden bracelet is made out of copper and naturally turns darker when exposed to air and humidity. If you don’t like this vintage look and want it to shine again, soak the bracelet in a mixture of salt and vinegar for 5-10 minutes. Rub it clean if needed, rinse thoroughly with water and dry it with a soft cloth.